Beginning Aug. 1, the cooperative’s payment arrangement policy will be changing. Your Board of Directors and cooperative management understand that unforeseen circumstances sometimes occur, which may create the need for you to extend your due date.
Previously, members have been allowed up to two payment arrangements beyond the stated disconnect date for a past due balance, per calendar year. The new policy now allows for unlimited payment arrangements; however, a charge will be incurred. Once per billing period, a three-day extension can be requested for a $10 fee or a six-day extension for a $20 fee. Please contact the cooperative if you have any questions regarding the new policy.