In light of the continually evolving Coronavirus (COVID-19) threat, Central Electric is putting in place extra measures to help prevent the virus’ spread and to also help ease the economic impact to our members. Beginning tomorrow, Monday, March 16, the Central Electric office will be closed indefinitely to walk-in traffic, the drive-thru will remain open, to help protect members of the community. Business operations will remain ongoing and we will continue providing the exceptional service our members have come to expect. We will reopen the office to walk-in traffic once public officials make recommendations that it is safe to do so.
We also understand these are challenging economic times due to the possible unforeseen financial circumstances brought on by the impact of COVID-19. For the next two weeks, we will not be conducting any disconnects. We will also be waiving all late payment fees and offering free payment arrangement extensions to help members manage paying bills during this time.
As the threat of COVID-19 continues to evolve, we will be monitoring the situation and making adjustments as needed to help our members during this unprecedented situation. If you need to contact us or access your account during this time, we are still here for you 24/7. You can manage your account online through the Member Service Portal (https://billing.cemcpower.com/oscp), through our free Mobile App (https://cemcpower.com/mobile-app/41/), by phone at 1-866-488-5011, or payment kiosk at the Liberty Gas Station in Cameron. Representatives are also available by phone (919-774-4900) or through our online chat option available at CEMCPower.com (Monday through Friday, 8 a.m. to 5 p.m.). Applications for new services can also be submitted online (https://cemcpower.com/apply-for-service/13/) and a service representative will be in touch to help you get your service connected.
Thank you for your patience during this time and please make sure you are taking all health related precautions as recommended by the Center for Disease Control (CDC). Also, stay extra vigilant against possible scam attempts. During times such as these, people will try to take advantage of the situation and catch you off-guard. Make sure you exercise extra caution in dealing with any type of material you get via email, text or phone call that attempts to get your personal information.
If you have any questions, please don’t hesitate to reach out to us. We are always here to answer any questions you may have.