Recent circumstances surrounding the COVID-19 pandemic are unlike anything most of us have ever dealt with, and as your local, trusted energy partner, we at Central Electric have been working hard to support and look out for you, our member. We understand these are challenging economic times due to the possible unforeseen financial circumstances brought on by the impact of COVID-19.
While far from normal, operations have remained ongoing to ensure a high-level of service for our members. The Central Electric office remains closed to walk-in traffic, however the drive-thru is still open at this time to assist members who may wish to make a payment to their account in person.
As you are aware, we have also been very proactive in postponing all disconnects and following other requirements established by the Governor’s Executive Order No. 124.
However, once the executive order expires, we want you to know that we are still here for you and we will be offering 12 month repayment plans (interest free) to help with any outstanding balances that may accrue during this time. Any member wishing to enroll in the repayment plan should contact us as soon as possible at 919-774-4900 or 1-800-446-7752. We care about those we serve and we are always here to help you in any way we can.
Click here for more information on ways we are continuing to help our members and community during this time, how to remain in contact with the co-op and other important information that may be useful. We will continue to monitor information being provided by health and public officials and update the information and our policies as needed moving forward.