There is a constant uptick in reports of scam attempts from individuals stating that they have been contacted by someone stating their power is about to be turned off. Especially as of recent during these uncertain and stressful times.
The caller instructs that you need to purchase a prepaid credit card and call them back to make the payment. Remember this important information to prevent yourself from falling victim to a utility scam:
- Disconnects are currently postponed through at least July 29 and Central Electric will NEVER call and demand an instant payment or ask for personal information to prevent immediate disconnection.
- A mailed notice will be sent advising of an overdue account, followed by a second mailed notice around two weeks later. You may also receive a phone call from an automated system the night before a disconnection as a reminder of the overdue balance.
If you are ever unsure of the status of your account or the party you are speaking with, hang up and call the cooperative immediately. Cooperative representatives are readily available to you by calling 1-800-446-7752.
You can also quickly check the status of your account online by using the member services portal found by clicking on the "My Account" tab in the top left hand corner of the page. Here you can check your account balance, make payments and set up alerts that will notify you when you have an overdue balance.
For more information on how to avoid scams and what to do if you've fallen victim to scam, visit the N.C. Attorney General's consumer protection site here: https://ncdoj.gov/protecting-consumers/.