Stay vigilant against scams posing as utilities
There is a constant uptick in reports of scam attempts from individuals stating that they have been contacted by someone stating their power is about to be turned off. Especially as of recent during these uncertain and stressful times. The caller instructs that you need to make an immediate payment through a money transfer, a certain website or prepaid credit card.
Remember this important information to prevent yourself from falling victim to a utility scam:
- Central Electric will NEVER call and demand an instant payment or ask for personal information to prevent immediate disconnection.
- A mailed notice will be sent advising of an overdue account, followed by a second mailed notice around two weeks later. You may also receive a phone call from an automated system the night before a disconnection as a reminder of the overdue balance.
- We will also never send sales representatives to your home attempting to sell any types of goods and services to you.
If you are ever unsure of the status of your account or the party you are speaking with, hang up and call the cooperative immediately. Cooperative representatives are readily available to you by calling 1-800-446-7752.
You can also quickly check the status of your account online by using the member services portal found by clicking on the "My Account" tab in the top left hand corner of the page. Here you can check your account balance, make payments and set up alerts that will notify you when you have an overdue balance.
How to avoid a scam (via Federal Trade Commission)
Four signs that it’s a scam
1. Scammers PRETEND to be from an organization you know.
Scammers often pretend to be contacting you on behalf of the government. They might use a real name, like the Social Security Administration, the IRS, or Medicare, or make up a name that sounds official. Some pretend to be from a business you know, like a utility company, a tech company, or even a charity asking for donations.
They use technology to change the phone number that appears on your caller ID. So the name and number you see might not be real.
2. Scammers say there’s a PROBLEM or a PRIZE.
Some scammers say there’s a problem with one of your accounts and that you need to verify some information.
3. Scammers PRESSURE you to act immediately.
Scammers want you to act before you have time to think. If you’re on the phone, they might tell you not to hang up so you can’t check out their story.
They might threaten to arrest you, sue you, take away your driver’s or business license, or deport you. They might say your computer is about to be corrupted.
4. Scammers tell you to PAY in a specific way.
Some will send you a check (that will later turn out to be fake), tell you to deposit it, and then send them money.
What you can do to avoid a scam
- Block unwanted calls and text messages. Take steps to block unwanted calls and to filter unwanted text messages.
- Don’t give your personal or financial information in response to a request that you didn’t expect. Legitimate organizations won’t call, email, or text to ask for your personal information, like your Social Security, bank account, or credit card numbers.
- If you get an email or text message from a company you do business with and you think it’s real, it’s still best not to click on any links. Instead, contact them using a website you know is trustworthy. Or look up their phone number. Don’t call a number they gave you or the number from your caller ID.
- Resist the pressure to act immediately. Legitimate businesses will give you time to make a decision. Anyone who pressures you to pay or give them your personal information is a scammer.
- Know how scammers tell you to pay. Never pay someone who insists you pay with a gift card or by using a money transfer service. And never deposit a check and send money back to someone.
- Stop and talk to someone you trust. Before you do anything else, tell someone — a friend, a family member, a neighbor — what happened. Talking about it could help you realize it’s a scam.