As your local, trusted energy partner, we at Central Electric have been working hard to make sure we continue making decisions that are in the best interest of our members, employees and community. Supporting our members, as well as the local communities we serve, is a vital part of our mission, which has been more important than ever. From the start, we were quick to put in place measures to help ease the economic burden for our members, including postponing disconnects, waiving late payment fees and providing payment arrangements free of charge.
The suspension of disconnections, penalties and fees expired on Wednesday, July 29, in adherence to Governor Cooper’s Executive Order #142.
We want you to know that we are still here for you. Here is what you need to know about how our return to "normal" business will look like:
- We will return to a "normal" business schedule on Aug. 3. Any past due balances accrued beyond this date will be subject to disconnection beginning Sept. 1 under the “normal” billing schedule for regular billing accounts, Aug. 6 for FlexPay accounts, but we will continue to waive late fees during the State of Emergency.
- We have recommended that you continue making payments to your account as you can to avoid unmanageable future balances. However, we want you to know that we are still here for you.
- For regular monthly billing accounts, any outstanding balances accrued during the executive order period will automatically be set up on a 12-month repayment plan (interest free).
- For FlexPay (prepaid metering) accounts, any outstanding balances accrued during the executive order period will automatically be set up on a repayment plan where 70% of future payments will go toward your active account balance, and 30% of the payment will go toward the repayment balance (interest free). Disconnections will resume Aug. 6, for any negative balances moving forward.
- There is no need to contact the office, the balance will automatically be included with your regular monthly bill once we return to a normal business schedule.
If you have any questions about your account, please don't hesitate to reach out to us at 919-774-4900 or 1-800-446-7752. We care about those we serve and we are always here to help you in any way we can.
